Privacy Policy

PRIVACY POLICY

Last Updated: 30/08/2026

At StepsbyVale, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us or otherwise interact with our business.

This Privacy Policy explains what information we collect, how we collect and use it, when we may share it, how we protect it and the rights you may have regarding your personal information.

This policy applies to your use of the StepsbyVale website and should be read together with our Terms & Conditions and Refund & Returns Policy.

  1. Who We Are

StepsbyVale is a Nigerian footwear and fashion business based in Abuja, Nigeria.

Our website is:

Home

For privacy-related questions or requests concerning your personal information, you can contact us using the details provided at the end of this policy.

  1. Information We Collect

Depending on how you interact with StepsbyVale, we may collect information such as:

Full name;

Telephone number;

WhatsApp number;

Email address;

Delivery or pickup address;

Billing information;

Order details and purchase history;

Product preferences or information you provide when contacting us;

Payment-related information necessary to process an order;

Information you provide when requesting a return, exchange or refund;

Messages, enquiries, complaints or other communications you send to us; and

Technical information relating to your use of our website, such as IP address, browser type, device information and website activity, where collected through our website or service providers.

We only request information that is reasonably necessary for the relevant business purpose.

  1. How We Collect Information

We may collect personal information when you:

Create or use an account on our website;

Place an order;

Complete checkout;

Contact us through our website, email, telephone or WhatsApp;

Request a return, exchange or refund;

Subscribe to communications where available;

Submit a review, feedback or other content; or

Browse or interact with our website.

Some technical information may also be collected automatically through cookies and similar technologies.

  1. Account Information

If you create or use an account on our website, we may store information associated with your account, such as your name, email address, contact details, order history and other information you provide.

You are responsible for keeping your account login details confidential and should contact us if you believe your account has been accessed without your authorisation.

  1. How We Use Your Information

We may use your information to:

Process and fulfil your orders;

Confirm orders and payments;

Arrange delivery or pickup;

Contact you regarding your order;

Handle returns, exchanges and refunds;

Respond to enquiries, complaints and customer-service requests;

Maintain records of transactions;

Improve our website, products and customer experience;

Prevent fraud, misuse or unauthorised activity;

Comply with applicable legal and regulatory obligations; and

Send marketing or promotional communications where permitted and where applicable.

We will not use your personal information for purposes that are incompatible with the reason it was collected, except where permitted or required by applicable law.

  1. Payment Information

Payments made through our website may be processed by third-party payment service providers.

StepsbyVale does not ordinarily have access to or store your complete card details where payment processing is handled securely by a third-party payment provider.

Payment providers may process your information in accordance with their own privacy policies and terms.

Customers should review the privacy policies of the relevant payment provider where applicable.

  1. Sharing of Personal Information

We may share necessary customer information with trusted third parties where reasonably required to provide our services, including:

Delivery companies, couriers or transport providers;

Payment service providers;

Website hosting, technical and service providers;

Communication or customer-support service providers; and

Professional advisers or authorities where required or permitted by law.

We only intend to share information that is reasonably necessary for the relevant purpose.

We do not sell customers’ personal information to third parties.

  1. Delivery and Pickup Information

Where an order requires delivery, we may provide the necessary customer information to the relevant courier, transport provider or delivery service so that the order can be delivered.

For pickup orders, we may use your order details to verify and release your confirmed order.

Customers should contact StepsbyVale if they require directions or assistance locating our pickup location.

  1. WhatsApp and Other Communication Channels

Where customers contact StepsbyVale through WhatsApp, telephone, email or other communication channels, information contained in those communications may be used to provide customer service, process orders, resolve issues and maintain appropriate business records.

Third-party communication platforms may process information in accordance with their own privacy policies and terms.

  1. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly, remember certain preferences, support shopping-cart and account functionality, improve performance and understand how visitors use our website.

Some cookies may be provided by third-party services used on our website.

You may be able to manage or disable certain cookies through your browser settings. However, disabling some cookies may affect the functionality of the website.

  1. Embedded Content and Third-Party Services

Our website may use or display content, links or services provided by third parties, including payment providers, delivery services, social media platforms, analytics providers and other service providers.

Where third-party content is embedded on our website, such as videos, images or other content, the relevant third party may collect information about your interaction with that content.

These third parties may process personal information in accordance with their own privacy policies and terms.

StepsbyVale is not responsible for the privacy practices or content of third-party websites or services.

Customers should review the privacy policies of relevant third parties before providing personal information to them.

  1. Marketing Communications

Where applicable, StepsbyVale may use customer contact information to send promotional or marketing communications where we are permitted to do so.

Customers may request to stop receiving marketing communications by contacting us or using an available unsubscribe option.

Stopping marketing communications will not prevent us from sending important messages relating to an existing order, transaction, return, refund or other necessary customer-service matter.

  1. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, business records, dispute resolution and compliance with applicable legal or regulatory obligations.

When personal information is no longer reasonably required, it may be securely deleted, anonymised or otherwise disposed of as appropriate.

  1. Data Security

StepsbyVale takes reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their account credentials, devices and personal information.

  1. Your Data Protection Rights

Subject to applicable law, you may have rights concerning your personal information, which may include the right to:

Request access to personal information we hold about you;

Request correction of inaccurate or incomplete information;

Request deletion of personal information in certain circumstances;

Request restriction of certain processing;

Object to certain processing;

Withdraw consent where processing is based on consent; and

Exercise other rights available to you under applicable Nigerian data protection law.

Requests relating to your personal information may be made using the contact details provided below.

We may need to verify your identity before processing certain requests.

  1. Children’s Privacy

Our website is intended for general customers and is not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be contrary to applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.

  1. Data Transfers and Third-Party Processing

Some of the service providers we use may process personal information outside Nigeria or through systems located in other countries.

Where applicable, such processing will be carried out in accordance with applicable data protection requirements and appropriate safeguards.

  1. Changes to This Privacy Policy

StepsbyVale may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal requirements.

Any updated version will be published on this website with a revised “Last Updated” date.

  1. Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable data protection right, please contact us:

StepsbyVale
Abuja, Nigeria
Phone/WhatsApp: 08147002471
Email: info@stepsbyvale.com.ng