STEPSBYVALE TERMS & CONDITIONS
Last Updated: 30/08/2026
Welcome to StepsbyVale. These Terms & Conditions govern your use of our website and your purchase of products from StepsbyVale.
By accessing our website, placing an order or purchasing from us, you agree to these Terms & Conditions.
StepsbyVale reserves the right to update these Terms when necessary. Any updated version will be published on this website.
- About StepsbyVale
StepsbyVale is a Nigerian fashion brand offering carefully selected women’s footwear, handbags and selected fashion accessories.
Our products include slippers, sandals, flats, heels, wedges, loafers, platform footwear, handbags and other selected fashion pieces.
We aim to provide stylish products at affordable prices while maintaining good customer service and a smooth shopping experience.
- Product Information
We make reasonable efforts to ensure that product names, descriptions, images, prices, colours, sizes and other information displayed on our website are accurate.
However, slight differences in colour or appearance may occur because of lighting, photography and individual device screens.
Customers are encouraged to carefully review product information, available sizes and options before placing an order.
- Product Availability
All products are subject to availability.
Adding an item to your cart does not necessarily guarantee that the item will remain available until payment is completed and the order is confirmed.
If a product becomes unavailable after an order has been placed, StepsbyVale will contact the customer and, where applicable, offer an alternative product or a refund.
- Prices & Payment
All prices displayed on our website are in Nigerian Naira unless otherwise stated.
Orders are processed after successful payment and confirmation.
We reserve the right to correct genuine pricing, product-description or listing errors.
Where an error materially affects an order, we will communicate with the customer before proceeding.
- Orders & Order Confirmation
Customers are responsible for providing accurate information when placing an order, including their name, telephone number, delivery address, product selection and any other information required to process the order.
For website orders, StepsbyVale may contact the customer through the registered business WhatsApp/telephone channel to confirm relevant order details.
An order may be cancelled before packaging or dispatch where the customer contacts us in time.
Once an order has been packaged or dispatched, cancellation may no longer be possible and the applicable Returns & Refunds Policy will apply.
- Size & Product Selection
Customers are responsible for selecting the appropriate size and product option when placing an order.
Where size measurements or additional product information are provided, customers should review them carefully before purchasing.
StepsbyVale will provide reasonable assistance where possible, but customers remain responsible for the accuracy of information they provide.
- Packaging & Order Verification
To help protect both the customer and StepsbyVale, a packaging video shall be recorded before an order is dispatched.
The packaging video shall be sent to the customer through WhatsApp for verification and approval before dispatch.
Customers are encouraged to carefully review the packaging video and raise any concerns before the order is dispatched.
- Delivery & Shipping
We offer delivery through available delivery services, which may include:
Bolt Delivery
Park Waybill
Other agreed delivery methods
Delivery fees are generally paid by the customer unless otherwise stated.
Delivery times may vary depending on the customer’s location, selected delivery method, courier/transport service and circumstances outside our reasonable control.
StepsbyVale will provide reasonable assistance in following up on delivery issues where possible.
Customers are responsible for providing accurate delivery information.
- Pickup
Customers may also arrange pickup where available.
Our pickup location is:
Opposite Jenny-Glo Hospital, Kugbo Furniture 1st Gate, Abuja, Nigeria.
Customers may visit our pickup location to collect their confirmed orders. Please contact us if you need directions or assistance locating our shop.
- Returns, Exchanges & Refunds
Our standard change-of-mind return period is 3 days from the date of delivery.
This does not limit any consumer rights or remedies that may apply under applicable laws in respect of defective, damaged, incorrect or materially non- conforming goods.
- Wrong, Defective or Damaged Items
If a customer receives an item that is:
defective,
damaged,
incorrect,
materially different from what was ordered, or
otherwise not as reasonably expected,
the customer should contact StepsbyVale within 24 hours of delivery, where possible, and provide clear photographs or videos showing the issue.
Where damage appears to have occurred during transportation, the customer should notify us promptly and provide supporting evidence.
Each case will be assessed based on the circumstances and applicable law.
Minor cosmetic imperfections that do not materially affect the use or functionality of a product may not qualify as a defect.
Damage resulting from misuse, improper handling, normal wear or alteration by the customer may not qualify for a remedy.
- Change-of-Mind Returns
Where applicable, change-of-mind returns are subject to the conditions and requirements set out in our Refund & Returns Policy.
Customers should not return products without first contacting StepsbyVale and receiving instructions on the return process.
- Return Delivery Costs
Unless otherwise required by applicable law or agreed by StepsbyVale, the customer is responsible for the cost of returning an item.
Where StepsbyVale is responsible for an incorrect, defective or materially non-conforming item, the appropriate remedy will be determined in accordance with our Returns & Refunds Policy and applicable law.
- Wholesale Orders
Wholesale purchases may be subject to minimum-order quantities and separate wholesale terms.
Wholesale customers should contact StepsbyVale for the applicable wholesale requirements before placing an order.
- Website Use
Customers must not:
use the website for fraudulent or unlawful purposes;
attempt to gain unauthorised access to the website or its systems;
introduce viruses, malware or other harmful material;
interfere with the normal operation of the website; or
use information obtained from the website for unlawful purposes.
- Customer Communication
We value respectful communication between StepsbyVale and our customers.
Customers are expected to communicate respectfully with our team, delivery partners and other customers.
We are committed to handling customer complaints and concerns fairly and professionally.
- Customer Reviews & Feedback
Customers may be invited to provide reviews, feedback, photographs or other comments about their shopping experience.
By voluntarily providing content for publication, customers grant StepsbyVale permission to use that content for legitimate business and marketing purposes, subject to applicable law.
- Website Availability
We make reasonable efforts to keep our website available and functioning properly.
However, temporary interruptions may occur due to maintenance, technical problems, internet connectivity, hosting issues or circumstances outside our reasonable control.
- Limitation of Responsibility
StepsbyVale will take reasonable care in processing, packaging and dispatching customer orders.
However, we cannot be held responsible for delays or disruptions caused by circumstances outside our reasonable control, including third-party courier or transport delays, network interruptions, extreme events or other unforeseen circumstances.
This section does not exclude liability or consumer rights that cannot legally be excluded under applicable Nigerian law.
- Consumer Rights
These Terms & Conditions are intended to operate alongside applicable laws of the Federal Republic of Nigeria, including applicable consumer-protection legislation.
Nothing in these Terms & Conditions is intended to remove, restrict or waive any statutory consumer right or remedy that cannot legally be excluded.
- Changes to These Terms
StepsbyVale may update these Terms & Conditions from time to time to reflect changes in our business, website, policies or applicable legal requirements.
The latest version will be published on this page.
- Contact StepsbyVale
For questions, complaints, orders, returns or other enquiries:
StepsbyVale
đ Abuja, Nigeria
đ 08147002471
đ§ info@stepsbyvale.com.ng